Lead Business Analyst

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Preposition-

Work At The Core Of a Mission Critical Platform

• You’ll help shape the future of our Enterprise Digital Team by supporting the evolution of Digital onboarding experience for our clients.
  
  

Lead In a Global Product Delivery Model

• Gain hands on experience operating within a globally distributed product team. You’ll act as a key connector between US-based product managers and India-based development teams, building competencies in cross time zone delivery, Agile practices, and enterprise scale financial technology.
  
  

Job Details

Position Title: Lead Business Analyst

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About The Team

The Enterprise Digital team is transforming how customers and bankers engage though digital experiences in commercial banking. We’re focused on building seamless, secure and intuitive online capabilities for client onboarding, BSA/AML compliance, and regulatory support products. Our team sits at the intersection of business, technology, and regulation - driving change that directly impacts how we serve clients. If you’re excited by system thinking, large scale transformation, and meaningful outcomes, this team is where you’ll grow.

Impact

As a Product Manager III, you’ll play a foundational role in ensuring we deliver high quality, high impact features on the Digital Onboarding platform. You’ll support a US-based product manager in conducting user research, gathering requirements, analyzing workflows, and helping development teams execute with clarity. This role will drive initiatives that ensure regulatory compliance, enhance customer experience, and improve operational efficiency across commercial banking products and processes. The right person thrives in a high performance and fast-paced environment, working with a world class team of Product Managers, Designers, Engineers, Data Scientists, Customer Service Agents, Sales Associates and Clients to challenge the status-quo every day

Key Deliverables (Duties and Responsibilities)

Product Strategy, Discovery & Definition

• Gather, document, and analyze business requirements related to onboarding, BSA/AML compliance, and regulatory processes.
• Collaborate with business and operations teams to improve client onboarding workflows, KYC processes, and risk assessments.
• Develop and maintain process documentation (e.g., process flows, job aids, help manuals, reference data management etc.,).
• Develop a strong understanding of both client onboarding workflows and system capabilities across our application and other integrated systems.
• Analyze workflows, pain points, and regulatory needs to support opportunity sizing and prioritization.
• Support interviews, data analysis, and journey mapping exercises to clarify scope and solution space.
  
  

Product Development, Execution & Delivery

• Drive end-to-end product lifecycle management — from concept and business case development to design, delivery, and post-launch support.
• Translate business and compliance needs into actionable product requirements (PRDs, user stories, workflows and acceptance criteria aligned to the business need.)
• Deliver the prioritized features and enhancements based on business value, risk mitigation, and user feedback.
• Monitor product performance, user & client feedback to drive better product decisions.
• Partner with India-based engineers, and QA teams to drive sprint readiness and solution walkthroughs.
• Facilitate backlog grooming, sprint planning, and UAT.
• Keep product documentation and decisions updated across Confluence, Jira, and design tools.
• Perform data extraction, transformation, and analysis to identify trends, inefficiencies, or anomalies.
• Support data-driven decisions for operational process improvements.
• Generate and maintain dashboards, reports, and KPIs using tools like Excel, SQL, or Tableau.
  
  

Cross-Team Collaboration

• Serve as the Business Analyst in Agile teams, working closely with developers, testers, and project managers testers to clarify requirements, edge cases, and success conditions.
• Act as a liaison between front-office commercial bankers and back-office operational/compliance teams to ensure user-centric product solutions.
• Conduct regular stakeholder reviews, backlog grooming, and sprint planning.
• Collaborate with Risk, Compliance, Operations, Legal, and Technology teams to ensure product alignment with business goals and regulatory requirements.
• Assist with audit preparation and regulatory exams (e.g., OCC, FDIC, FRB).
• Ensure data integrity and documentation are audit-ready and meet regulatory standards (BSA, AML, IDV, KYC, OFAC, FinCEN).
  
  

Process Optimization

• Identify and recommend enhancements to onboarding, due diligence, and transaction monitoring processes.
• Improve onboarding and compliance processes through automation, integration of intelligent tools (e.g., document capture, eKYC, screening systems) and digitization initiatives within the commercial banking client lifecycle.
• Work closely with designers using tools like Figma to validate UX flows and align functionality with end user needs.
• Ensure that customer journeys align with compliance and operational policies while minimizing friction and delays.
• Work with technology teams to implement system changes, validate test results, and support UAT.
• Support automation and
  
  

Time Zone Flexibility

• Collaborate seamlessly across geographies by participating in meetings across both India and US working hours.
• Serve as a bridge between US PMs and India based engineering/design resources to maintain momentum across time zones.
  
  

Skills and Qualification (Functional and Technical Skills)

Functional Skills

• Bachelor’s degree in Business, Finance, Information Systems, or a related field; MBA or related graduate degree a plus.
• 3-6 years of experience in a product manager role. Experience of U.S.-based commercial bank preferrable.
• Proven experience with BSA/AML compliance systems, onboarding/KYC platforms, and regulatory technology.
• Strong problem-solving skills with the ability to break down complex processes and define clear requirements.
• Skilled in documenting user stories, workflows, edge cases, and business rules in a structured and testable manner.
• Comfortable working with qualitative and quantitative data to support prioritization and solutioning.
• Effective written and verbal communicator across technical and business audiences.
• Demonstrated ability to collaborate with cross functional teams in product, engineering, design, and compliance.
• Detail oriented and organized, capable of maintaining clean documentation and managing competing priorities.
• Comfortable working across multiple time zones, with flexibility to attend early morning or evening meetings as needed.
  
  

Technical Skills

• Familiarity with Agile delivery models and tools (e.g., Jira, Confluence).
• Proficient in product design and documentation tools (e.g., Figma, Visio).
• Experience with enterprise platforms, ideally in fintech or lending environments.
• Understanding of data structures, API behaviors, or systems integration (preferred).
• Excellent communication, collaboration, and stakeholder management skills.
• Analytical mindset; experience with product metrics, A/B testing, and usage analytics (Quantum Metrics).
  
  

Preferred

• Experience on Portico application
• Certifications such as CAMS, PMP, or CSPO.
• Experience integrating third-party compliance tools (e.g., Fenergo, Actimize, LexisNexis, Alloy, or similar).
• Experience working with or supporting Commercial Lending, Treasury Management, Relationship Management functions, or Enterprise Onboarding platforms.
• Prior experience working on regulatory remediation or data governance initiatives.
  
  

Relationships & Collaboration

• Reports to: Product Director in India
• Partners with: US based Product Managers
• Liaison: Acts as the critical liaison between the US product team and one of our GDC (Global Delivery Center) pods in India.
  
  

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.