Lead Cloud Engineer

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Role Description

UKG is seeking a highly motivated and skilled Cloud Infrastructure Engineer to join our experienced Backup and Recovery team. This role focuses on the administration, support, and optimization of our backup infrastructure within a 24x7 Cloud and Hosted Operations Center. The ideal candidate will possess a strong understanding of backup tools, strategies, and disaster recovery principles, coupled with a proactive approach to problem-solving and a commitment to continuous improvement.

Responsibilities

• Backup Infrastructure Management:
• Administer and support the backup infrastructure, including Commvault and other backup solutions.
• Deploy, configure, and maintain backup solutions across various environments.
• Monitor backup jobs, ensuring successful completion and addressing failures promptly.
• Perform regular backup and recovery testing to validate data integrity and recoverability.
• Should be able own audit walkthroughs and aware of SOC compliance is a must.
• Should be a able to lead a team and show focus and calm during the work hours
• Disaster Recovery:
• Deploy, support, and test disaster recovery solutions involving multi-datacenter replications.
• Participate in disaster recovery planning and execution.
• Troubleshooting and Problem Resolution:
• Troubleshoot and resolve backup-related issues, including root cause analysis (RCA) to prevent recurrence of Windows OS server issues.
• Manage escalations within the OS environment.
• System Administration:
• Maintain and administer Windows Server environments.
• Apply knowledge of VMware for virtualized infrastructure management.
• Operational Excellence:
• Review daily status reports and address any identified issues.
• Implement processes to standardize IT practices and procedures, capacity planning, and risk mitigation.
• Provide monthly forecasts and planning for backup infrastructure capacity.
• Track and report on weekly backup success rates, ensuring stable performance.
• Collaboration and Communication:
• Collaborate with Technical Operations and other teams to coordinate and resolve issues.
• Present security audit findings and implement security controls.
• Work with infrastructure teams to fine-tune system configurations.
• Communicate effectively within a multi-location team environment.
  
  

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 7 years of experience in a medium to large IT environment.
• Excellent communication and interpersonal skills.
• Technical Skills:
• Proficiency in administering and deploying Commvault or similar enterprise backup solutions.
• Strong knowledge of Windows Server operating systems.
• Solid understanding of VMware virtualization technologies.
• Experience with disaster recovery planning and implementation.
• Strong knowledge of backup strategies.
• Experience with troubleshooting windows server related issues.
• Desired Attributes:
• Ability to work effectively in a 24x7 operational environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.