Network Engineer - L3 (Lead/SME)

As a Lead Network Consultant (L3 SME), the individual will provide network design details and deployment support for LAN and WAN technologies, including firewalls, switches, routers, wireless access points, and VPN boxes, as well as coordination of ISP circuits. In addition to deployment support, the consultant will be involved in building and configuring network infrastructure and security solution components for clients. The ideal candidate for this position will possess knowledge and experience in designing and deploying network infrastructure and security solutions, along with technical experience (hands-on implementation) in these areas. Furthermore, strong project management and work planning skills, as well as the ability to interact effectively with clients and team members, are essential.

Responsibilities:

Consulting:

• Engage with clients and prospects to understand the nature of their business problem(s), and leverage knowledge and expertise gained over time towards architecting a recommended solution.
• Participate in presales and scoping efforts to understand work effort, cost and complexity, and create statements of work and work breakdown structures with minimal oversight.
• Leveraging proven playbook, perform detailed discovery and migration planning
• Participate in, as well as lead, discussions with key decision makers related to solutions, risks/challenges, and deployment strategies & timelines
• Work through complex Statements of Work (SOW) to determine the appropriate deliverables and outcomes
• Create presentations and work products to help facilitate decision making or drive clients & projects towards a desired outcome.
• Assist with facilitation of change management activities alongside technical task execution

Technical Engineering:

• Analysis/Design and implementation at the network level: WAN and LAN/WLAN connectivity, routers, firewalls, and security
• Manage the planning and execution of client site network migrations
• Collaborate cross-functionally within a team, including consultants from our Cloud & Infrastructure, Cybersecurity, Sales, and Sales Operations practices.
• Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
• Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
• Problem management, diagnosis, escalation, tracking and resolution
• Perform traffic engineering analysis on network facilities
• Develop and update system and network documentation
• Mentorship of engineers & consultants within the team
• Provide level 3 support for Operations and Network team
• Participate in complex projects with minimal supervision or guidance

Ideal Candidate Profile:

• 12+ years of experience, including at least 7 years in CMMI Level 5 environments, supporting large-scale accounts with responsibility for managing 1,000+ Configuration Items (CIs).
Experience in Team Management - 10+ members.

• 5+ years of proven experience in a Network Administrator role, specifically in an L3 or senior capacity.
Preferred Client domain - Banking and Telcom.

• 5-7 years minimum of similar work experience in a client facing role
• Must have experience supporting and implementing complex network infrastructure (firewalls, routers, switches).
• Knowledge of, and recent hands-on experience with, network equipment, including:
  
  • Cisco
  • Meraki
  • Fortinet
  • Juniper (legacy and MIST)
  • Checkpoint
  • F5 – nice to have, not required

• Knowledge of network protocols, technologies, services, and monitoring tools
• Experience designing/implementing/maintaining SD-WAN technologies
• Remote access solution support
• Efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
• Problem-solver, with natural innovative and analytical skills
• Excellent leadership, communication (written and oral), interpersonal, and organizational skills
• Must be energetic, self-motivated, and work well in a team environment with the ability to operate independently
• Ideal candidate is a quick learner capable of adapting to change and managing time
• Recognize opportunities and take the initiative to solve problems
• Ability to work weekends