Network Engineer

ob Description

Position Title, Responsibility Level

Tl/AM- IT Network

Function

IT

Reports to

Service Delivery Leader/SM

Permanent/ Temporary

Permanent

Span of Control

4-5 Vendor resources

Location

Jaipur

Basic Function

• Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
• Responsible for Operations, Incident and Problem Management for Network Domain
• This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
• Works with vendors and network operation team in the identification and resolution of complex network and voice problems
• Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation

Essential Functions

• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s
• Hands on experience required on:

Network (Cisco):

• Hardware -

o 500/C4500 series switches

o C8200/ISR 4451/ASR 1001 series routers

o Copper & fiber modules/cards

o Meraki & Cisco Access Point 56/9166

• Software -

o Good exposure on Routing and switching concepts:

§ Routing - BGP, EIGPR, MPLS, static, policy-based routing

§ Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring

§ ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS

• Monitoring Tool and Dashboard -

o SolarWinds and Kiwi Syslog

o Meraki dashboard / DNAC

• Cabling -

o Copper/Fiber

o Standards - C3

• Represent IT during

e meetings and in crisis

• L3 Escalation point for Network and Voice issues

ware) from engineering perspective

• Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
• Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners
• Create and maintain documentation related to ISO 27001/ISO 2000

Primary Internal Interactions

• Act as a SPOC for all internal & external audit and audit related requirements
• Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc

Primary External Interactions

• Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
• Vendor management, including timely billing to Service Providers

Skills

Technical Skills

• ITIL, CCNP (Routing & Switching)

Wireless certification

• Proficiency in MS-Visio, Project, PowerPoint and excel

Process Specific Skills

Soft Skills (Mandatory)

• Excellent verbal and written communication skills (US)
• Understands how BPO operations are run and maintained
• Good negotiation and convincing skills

Soft skills (Desired)

Education Requirements

• B.E/B.Tech or equivalent course in IT

Work Experience Requirements

• 5 years of experience with 3-4 in BPO/ITES environment
• Open for working in shifts aligned with US/India