Salesforce Junior Business Analyst (1-2 years exp)

Overview

Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Responsibilities

• Collaborate with internal business teams to gather, analyze, and document business and functional requirements
• Support analysis of current business workflows and identify opportunities for process optimization
• Assist in translating business requirements into Salesforce CRM enhancements
• Create and maintain user stories, functional specifications, process flows, and documentation
• Participate in system testing cycles, including test case preparation and User Acceptance Testing (UAT) coordination
• Track defects, enhancements, and backlog items
• Support CRM data quality, data governance, and data consistency initiatives
• Assist in maintaining Salesforce reports and dashboards for business users
• Contribute to system documentation, knowledge articles, and internal user guides
• Provide first‑level user support and assist with end‑user training activities
• Monitor system adoption, gather user feedback, and support continuous improvement efforts
• Support release planning, change management activities, and communication with stakeholders
  
  

• Bachelor’s degree in business administration, Information Systems, Computer Science, B.Tech or any related discipline.
• 1–2 years of experience in business analysis, CRM systems, Salesforce, or enterprise applications
• Salesforce Administrator certification preferred (or commitment to obtain certification within a defined timeframe)
  
  

• Foundational understanding of the Salesforce platform and CRM concepts
• Basic knowledge of business process analysis and requirements management techniques
• Familiarity with Agile, Scrum, or iterative delivery methodologies
• Strong analytical, problem‑solving, and critical‑thinking skills
• Ability to document requirements clearly using appropriate BA artifacts
• Strong written and verbal communication skills with technical and non‑technical stakeholders
• Experience or familiarity with process mapping and documentation tools
• Basic reporting, data analysis, and data interpretation skills
• Comfortable working with cross‑functional internal stakeholders
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
  
  

• Strong collaboration and teamwork orientation
• Curiosity and eagerness to learn new systems, tools, and business processes
• Attention to detail and commitment to data accuracy
• Structured and methodical problem‑solving mindset
• Accountability and ownership of assigned deliverables
• Customer‑centric and solution‑oriented attitude
• Adaptability and flexibility in a dynamic, fast‑paced environment
  
  

• Business and functional requirement gathering
• Process documentation and process flow creation
• User story development and backlog support
• System testing, validation, and UAT support
• Internal stakeholder communication and coordination
• End‑user training and support assistance
• Participation in change management and release activities
• Reporting and dashboard support within Salesforce CRM
  
  

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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