Scrum Master

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At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

A Senior Staff Level Scrum Master should have a proficient understanding of product development, Agile Values and Principles, and the Scrum Framework.

At this level, A Senior Scrum Master should be focused on learning, applying and attempting to master the best practices of Agile and Scrum within their team(s). Have at least an entry level Scrum Master Certification and be actively pursuing a secondary level certification.

In addition to certification, they should be consistently pursing ways to improve and advance their skills as a facilitator, coach, and servant leader.

Senior Staff Level Scrum Master Job Duties include:

• Servant Leader (growing and mastering): Serves the Product Owner, the Scrum Team and the Organization by helping the team focus, identify goals, achieve results, and deliver value in whatever way necessary. Selflessly leads the Scrum Team by influencing, asking the right questions, and encouraging collaborative discussion rather than directing and micromanaging. Influences those outside of the team using Facilitation, Teaching, Coaching and Mentoring skills when possible. Promotes team ownership, collective and shared accountability, empowers the team and encourages transparency. Promotes collaboration, self-organization, and helps the team and its individuals develop, perform and achieve synergy
• Helps the team build comradery and a foundation of trust. Encourages the team by Schedules appropriate team celebrations when warranted
• Facilitator/Scrum Event Value Driver (lives here/growing and mastering/focused on team). Facilitates or Guides the Scrum Events for one or more teams as needed and ensures that guidelines around the following are enacted: Agile Values and Principleso Scrum Theory, Scum Framework and Scrum Best Practiceso Timeboxeso Definition of Done (as defined by the Team and the Organization) Team Agreementso Taskboards. Proactively and continuously seeks ways to improve the value obtained from the Scrum Events. Proactively and continuously focuses on ways to help the Scrum Team maximize the value of the product they are delivering. Facilitates/Coordinates communication between the Scrum Team and those outside of the team as needed. Builds and Measures Team Level Metrics as needed for identifying areas of improvement, providing necessary transparency, and facilitating informed retrospective discussions, etc.
• Impediment/Risk/Continuous Improvement Identifier (growing and mastering): Proactively teaches the team how to identify impediments and risks. Fosters an Environment where the team feels comfortable and compelled to surface impediments and encouraged to solve them within the boundaries of self-organization
• Proactively identifies and facilitates discussions about impediments and dependencies at the team level and helps the team find resolutions if needed
• Proactively identifies and facilitates discussions about impediments, risks, and dependencies that are outside of the team's direct control and either leads resolution or collaborates with others to guide resolution.
• Coach (learning and growing) Coach/Service to the Team and Product Owner (learning and growing): Coaches the Product Owner on effective techniques for backlog management and how to arrange the product backlog to maximize value Coaches the Scrum Team to Understand the Need for Clear and Concise Backlog Items Coaches the Development Team in self-organization and cross-functionality Coaches the Development Team on ways to deliver high value product so Coaches the Scrum Team and individuals on the Agile mindset and behaviors Coaches the Scrum Team on Scrum Best Practice so Leverages other internal Scrum Masters and Coaches to help coach the team if needed. Coach/Service to the Organization and Stakeholders (learning and growing):o Collaborates with other SM's and identifies ways to champion agile across Product/BU Proactively seeks ways to provide transparency of the team's goals and progress. Proactively seeks ways to measure improvements through reporting metrics, dashboards, or other tool so Coaching those outside of the scrum team to better understand which interactions are helpful to the scrum team and which interactions are not
• Manager (learning and growing). Manages Impediments by helping the team ensure a resolution is found. Manages the Scrum Process by helping the team define their process within the boundaries of Scrum’s rules and holding them accountable to following the agreed upon process. Manages the Team’s Health, Maturity and Continuous Improvement by identifying and providing metrics that facilitate valuable retrospective discussion and identifying and tracking continuous improvement items. Manages the
  
  

Boundaries of Self-Organization by helping the team define those boundaries, time-boxing, encouraging cross-functional collaboration, releasable results and validated learning. Manages the Team Culture by ensuring a psychologically safe environment for all team members, encouraging transparency, providing an environment for safe failure and encouraging celebration, praise and constructive feedback

• Teacher (learning and growing). Teaching the Team about Agile and Scrum in either a formal or informal setting
• Collaborates with Senior Scrum Masters to provide teaching and training if necessary. Coordinates and Facilitates Training for new teams/team members as needed
• Mentor/Services to Team Members (learning) Counsels team members to resolve conflict when needed. Proactively mentors others as requested or by sharing what they are learning within the communities of practices
• Change Agent (learning) Acts as a catalyst for change and continuous improvement for your team.
  
  

Senior Staff Level Scrum Master Characteristics and Experience include:

• Master of their Craft/Lifelong Learner: Possesses a passion for Agile/Scrum and a relentless drive for personal growth. Is proactively and continuously pursuing a deeper understanding of the Agile/Scrum Values, Principles and Best Practices. Is Proactively pursuing advanced level certifications. Proactively seeks Coaching and Mentorship from senior leaders within the Organization and Pursues opportunities to collaborate with other Agilists in the greater community. Proactively seeking ways to grow as a SM and sharing what was learned with the teams/CoPs. Is Proactively pursuing a better understanding around the concepts of Engineering Best Practices (Testing, XP Practices, etc.) and how these best practices help your team to become more Agile. Encouraging your team to learn more about these practices.
• Experience:
• Proficient Level of Understanding of Product Development and SDLC Process. - Proficient Understanding of Agile Values, Principles, Best Practices and Roles
• Proficient Level of Understanding of the Scrum Framework and Scrum Values.
• Understanding of Lean, Kanban, and XP.
• General understanding of Coaching Principles and Facilitation Techniques.
• 3-5+ years as a SM for multiple teams or as a Scrum Team Member in another Role.
• Must possess an entry level Agile Certification or equivalent experience (PSM I, CSM, CSPO, PSPO, etc.) and be pursuing an advanced level certification (A-CSM, A-CSPO, PSM II, PSPO II, Scaled Agile or other).
  
  

Preferred Qualifications: Experience building, using, or experimenting with Generative AI tools

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.