SDWAN Viptela Network Engineer (Tier 2)

• This role involves 24*7 rotational shift
• 2 -5 years' experience deploying and implementing core route/switch and data center networks by industry best practices
• 1+ years' experience deploying and implementing Viptela SD-WAN solutions
• Meraki experience preferred
• SD-WAN implementation and migration experience
• Experience initiating and working through OEM TAC cases is required
• Experience opening tickets and working with ISP providers
• 1+ year Nexus 7K/5K/2K experience is highly desired
• Knowledge of WLC and wireless environments
• Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling)
• Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec)
• Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP)
• Experience with inter-company routing is preferred
• Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS)
• Knowledge or experience with Nexus 9K and ACI is a plus
• NOC or Managed Services experience a plus
• Experience with ITIL protocols a plus
• Experience with Fortinet and/or Palo Alto SD-WAN solutions a plus
• Able to conduct research into networking issues and products as required
• Ability to present ideas in user-friendly language

#LI-PR1

• Review and validate understanding of customer environment requirements
• Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
• Monitor network performance and troubleshoot problem areas as needed
• Ability to read and understand a Statement of Work
• A self-starter that can work remotely or with little supervision
• Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki
• Attend and lead customer facing meetings/discussions
• Understanding of SD-WAN protocols
• Assist peer engineers with related Managed Services technologies as skillset allows
• Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation) Review and validate understanding of customer environment requirements
• Ability to read and understand Low Level and High Level Design Documents
• Review, create Change Management tickets
• Understanding of networking protocols
• Ability to work within Service Now ticketing system
• Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.