Senior Business Analyst

Overview

Introduction

SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT (SymphonyAI Summit) and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios https://www.symphonyai.com/

Job Description

Role Overview

We are looking for a Senior Business Analyst to join the Product Management team for the Service Automation and Integration Hub product line. This role will play a critical part in defining, analyzing, and delivering automation and integration solutions that connect enterprise systems through APIs and workflows.

You will work closely with product managers, engineering teams, and cross-functional stakeholders to translate business needs into scalable technical solutions.

Key Responsibilities

• Act as a bridge between business stakeholders, product management, and engineering teams.
• Analyze business requirements related to service automation, infrastructure automation, and application integrations.
• Market research, competitive analysis for features to be developed.
• Define functional and non-functional requirements, user stories, and acceptance criteria.
• Support data and system integration initiatives using APIs and automation frameworks.
• Interpret complex technical and operational data to provide actionable insights.
• Collaborate in agile environments, participating in sprint planning, reviews, and retrospectives.
• Continuously learn emerging technologies in automation and integration and apply them effectively.
• Foster a culture of collaboration, continuous learning, and improvement across teams.
  
  

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• ITIL certification or hands-on experience working with IT Operations / ITSM products.
• Proven experience as a Business Analyst (or similar role) within product management or technology-driven environments.
• Experience in:
• Infrastructure automation solutions
• Application integration using APIs
• Data integration between enterprise systems (Hands-on experience is a strong plus)
• Strong analytical and problem-solving skills with attention to detail.
• Ability to quickly learn and adapt to new technologies in automation and integration domains.
• Excellent communication and stakeholder management skills.
• Experience working in Agile/Scrum development environments.
  

• Work on cutting-edge AI-driven enterprise products
• High-impact role within a fast-growing global organization
• Collaborative culture with strong learning and growth opportunities
• Exposure to large-scale enterprise automation and integration challenges