Senior Business Analyst, Q2C Strategy and Solutions - EST Work Hours

Description

Salesforce’s Quote to Cash (QTC) Strategy & Solutions team is seeking a seasoned Senior Business Analyst to lead strategic, complex, and high-visibility enterprise initiatives shaping the future of our Quote-to-Cash operations worldwide. As a strategic partner within the Global Business Strategy and Operations organization, you will drive cross-functional collaboration, deliver innovative scalable solutions, and mentor junior analysts. You will confidently navigate ambiguity, influence senior leadership,and own outcomes with minimal oversight.This senior role requires close partnership and real-time collaboration with US-based SMEs, Functional Leads, Senior Analysts, Technical Architects, and Product Managers, necessitating alignment with EST business hours.

Key Responsibilities

• Lead the end-to-end requirements lifecycle for QTC projects, including eliciting, documenting, and managing detailed business, functional, and technical requirements while performing fit/gap analyses.
• Own the definition and delivery of the future state vision for L2C/QTC processes, partnering with Functional Leads and senior stakeholders to align strategy and execution.
• Drive and facilitate cross-functional workshops, business process modeling (using tools such as Lucidchart), and solution design sessions to develop “as-is” and “to-be” process maps.
• Assess risk and impact of proposed changes on business processes, systems, and downstream operations and develop mitigation strategies.
• Lead change enablement and adoption planning by partnering with Training & Change Management teams, developing training content, and conducting training sessions.
• Serve as the SME for Salesforce QTC systems and processes, providing thought leadership and best practices guidance.
• Mentor and supervise junior business analysts, delegating work, reviewing deliverables for quality and completeness, and fostering professional development.
• Own and manage UAT efforts by creating test scripts, coordinating test execution, tracking defects, and ensuring alignment with business requirements.
• Collaborate with Product Managers, Technical Architects, and IT teams to translate business needs into scalable Salesforce solutions, ensuring best practices and compliance with security and governance standards.
• Oversee project status reporting, issue escalation, and stakeholder communication to maintain transparency and drive timely resolution.
• Manage competing priorities, balancing multiple enterprise projects concurrently while delivering accurate and high-quality results in a fast-paced environment.
• Facilitate business walkthroughs to bridge gaps between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
• Leverage Salesforce platform capabilities to optimize and automate processes, proactively identifying technical and operational improvements.
  
  

Required Skills And Experience

• 6+ years of experience as a Business Analyst with a strong track record in enterprise project delivery, preferably within Quote-to-Cash domain, Revenue Lifecycle Management, and/or renewal operations.
• The candidate need to be flexible to work in EST time zone (5:30 pm to 2: 30 pm)
• Exceptional verbal and written communication skills with the ability to influence leadership and facilitate negotiation among diverse stakeholders.
• Proven ability to lead and coordinate complex, cross-functional projects across global teams with minimal supervision.
• Expertise in gathering, analyzing, and documenting complex business requirements, user stories, use cases, and fit/gap analyses.
• Experience with process flow mapping and building out future state process flows.
• Experience designing and executing UAT plans, including test script development and defect management.
• Strong mentoring skills with experience supervising and guiding junior business analysts.
• Ability to balance strategic thinking with hands-on execution, working effectively in ambiguous, fast-changing environments.
• Familiarity with Agile delivery frameworks, including participation in
• Scrum ceremonies and backlog management.
• Solid organizational and multitasking capabilities with extreme attention to detail.
• Working knowledge of project management software such as Smartsheets or equivalent.
• Aptitude for quickly learning and applying new Salesforce features, platform capabilities, and industry best practices.
  
  

Preferred Skills And Experience

• Deep understanding of Salesforce Sales Cloud, CPQ, and enterprise
• Quote to Cash lifecycle processes.
• Exposure to large-scale transformational and M&A-related projects.
• Salesforce Administrator Certification a plus.