Senior IT System Administrator

Overview

Nasuni is a profitable, growing SaaS data infrastructure company reinventing enterprise file storage and data management in an AI-driven world. We power the data infrastructure of the world’s most innovative enterprises. Backed by Vista Equity Partners, and trusted by 900+ global customers, including Dow, Mattel, and Autodesk.

Nasuni is headquartered in Boston, USA with offices in Cork-Ireland, London-UK and we are starting an India Innovation Center in Hyderabad India to leverage exuberant analyst talent available in India. Company’s recent Annual Revenue at $160M and is growing at 25% CAGR.

We have a hybrid work culture. 3 days a week working from the Hyderabad office during core working hours and 2 days working from home.

The Position

The Senior IT Systems Administrator is responsible for leading our technical support and endpoint management operations by supporting end-users, acting as an escalation point, and managing our desktop infrastructure and SaaS environments. This includes tools such as Okta, Jamf Pro, Intune, Kandji, Action1, Zoom, Office365, and Workato. The Senior IT Systems Administrator will mentor the local technical support team, manage IT projects, and deliver process automation and technology solutions that enhance efficiency, security, and end-user experience.

Key Responsibilities

• Lead and mentor the technical support team, guiding junior and mid-level members and promoting best practices in IT operations and service delivery.
• Manage and coordinate IT-related projects such as new software deployments, endpoint management automation, hardware refreshes, and SaaS integrations, collaborating with cross-functional teams to ensure smooth implementation.
• Configure, administer, and support SaaS platforms including Okta, Office 365, Zoom, Slack, and other collaboration tools.
• Oversee endpoint configuration and compliance using Jamf Pro, Intune, Kandji, and Action1, ensuring secure, standardized, and up-to-date devices across the organization.
• Implement and maintain automation workflows leveraging Workato, Okta Workflows, and Power Automate to streamline employee lifecycle processes, provisioning, and ticket triage.
• Maintain accurate IT asset inventories and oversee procurement processes, ensuring cost-effective purchasing aligned with organizational needs.
• Collaborate with business stakeholders to evaluate IT needs, propose scalable solutions, and ensure adherence to governance, security, and compliance standards (e.g., SOC2, ISO 27001).
• Serve as the final escalation point for complex IT incidents, providing advanced troubleshooting, root cause analysis, and resolution for hardware, software, and SaaS-related issues.
• Develop and maintain detailed IT documentation, SOPs, and self-service knowledge bases to improve operational efficiency and user empowerment.
  
  

• Drive continuous improvement of IT tools, systems, and operational processes.
• Manage IT vendor relationships and procurement workflows.
• Ensure compliance with internal security and privacy policies.
• Occasional travel to other office locations as required.
• Additional responsibilities and project-based work as assigned.
  
  

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience in a related field.
• Minimum of 6 years of experience in IT systems administration or senior-level IT support.
• Demonstrated hands-on experience with:
• Identity & Access Management: Okta, Azure AD (SSO, MFA, SCIM automation)
• Endpoint & MDM Management: Jamf Pro, Intune, Kandji, Automox
• Automation & Integration Platforms: Workato, Okta Workflows, Power Automate
• Productivity & Collaboration: Office 365, Zoom, Slack
• Proven ability to design and implement automation workflows for IT service management, access provisioning, and SaaS integrations.
• Strong understanding of OS-level troubleshooting (Windows, macOS) and networking fundamentals.
• Project management experience with cross-functional collaboration and change management.
• Excellent written and verbal communication skills with the ability to translate complex technical information into clear, actionable insights.
  

As part of our commitment to your well-being and growth, Nasuni offers competitive benefits designed to support every stage of your life and career:

• Competitive compensation programs
• Flexible time off and leave policies
• Comprehensive health and wellness coverage
• Hybrid and flexible work arrangements
• Employee referral and recognition programs
• Professional development and learning support
• Inclusive, collaborative team culture
• Modern office spaces with team events and perks
• Retirement and statutory benefits as per Indian regulations