Software Engineer

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

We're seeking a Software Engineer to join our Digital Messaging Platform team within Genesys Cloud. You'll be part of a team responsible for designing, implementing, and maintaining our customer experience digital messaging communication services. The ideal candidate will help drive innovation in our cloud-based email infrastructure while ensuring high availability, scalability, and security of our messaging services.

Responsibilities / Job Duties

• Design, develop, and maintain scalable messaging processing services within our cloud-based microservice architecture
• Implement features supporting message routing, delivery, tracking, and analytics
• Build and maintain integrations with social networks such as Meta and X
• Participate in on-call rotation to maintain service reliability
• Contribute to architectural decisions and technical design reviews
• Write comprehensive automated tests for new features and existing functionality
  
  

• 3+ years of software engineering experience with Java
• Experience with distributed systems and microservice architectures
• Proven track record of building fault-tolerant and highly available systems
• Proficiency in working with REST APIs
• Experience with automated testing (unit, integration, and end-to-end)
• Familiarity with cloud infrastructure, preferably AWS
• Strong problem-solving abilities and analytical thinking
• Excellent written and verbal communication skills
• Experience working in distributed teams
• Self-motivated with ability to work independently
• Strong collaboration skills and team-oriented mindset
  
  

• Experience working with Meta, X and / or any other social network
• DynamoDB for message storage and tracking
• SQS/SNS for asynchronous message processing
• Lambda for serverless
• Knowledge of messaging deliverability best practices
• Experience with monitoring and observability tools
• Familiarity with compliance requirements (GDPR, CAN-SPAM)
  
  

• Fast-paced, agile development environment
• Remote-friendly with distributed team collaboration
• Regular participation in code reviews and technical discussions
• Commitment to continuous learning and improvement
• Adherence to Genesys Code of Business Conduct and Ethics
  
  

• Amazon Web Services (Dynamo, S3, SQS, SNS, etc.)
• Java
• Typescript
• Git
• Networking: TCP/IP, subnets, network ACLs, DNS, load balancing
• Experience with implementing digital channels, e.g., SMS, Facebook, Twitter, Line, WhatsApp
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.