Bangalore, Karnataka, India
Information Technology
Full-Time
Solarium Green Energy Limited
Overview
Job Summary
We are seeking a highly skilled and proactive IT Support Manager / Senior IT Support Engineer to oversee and manage our IT support operations.
The ideal candidate will be responsible for ensuring seamless IT service delivery, resolving technical issues promptly, and maintaining a secure and efficient IT infrastructure.
Responsibilities
This role demands strong leadership, technical expertise, and a customer-centric approach to support end-users and drive IT excellence across the Responsibilities Support & Troubleshooting :
We are seeking a highly skilled and proactive IT Support Manager / Senior IT Support Engineer to oversee and manage our IT support operations.
The ideal candidate will be responsible for ensuring seamless IT service delivery, resolving technical issues promptly, and maintaining a secure and efficient IT infrastructure.
Responsibilities
This role demands strong leadership, technical expertise, and a customer-centric approach to support end-users and drive IT excellence across the Responsibilities Support & Troubleshooting :
- Provide technical support and assistance to users, resolving hardware, software, and network issues promptly and effectively.
- Act as the escalation point for complex technical problems and ensure timely & Network Administration :
- Install, configure, and maintain computer systems, networks, printers, and other IT peripherals.
- Manage and maintain servers, firewalls, switches, and wireless Monitoring & Cybersecurity :
- Monitor system performance, ensure uptime, and implement best practices for IT security.
- Proactively identify potential threats and implement solutions to safeguard data and Training & Support :
- Conduct training sessions for employees on IT tools, new software, and best practices.
- Enhance user proficiency and productivity through effective communication and & SOPs :
- Maintain accurate documentation of IT infrastructure, procedures, assets, and troubleshooting steps.
- Develop and update standard operating procedures (SOPs) and user :
- Bachelors degree in Computer Science, Information Technology, or a related field.
- 25 years of experience in IT support or infrastructure management.
- Strong knowledge of Windows/Linux systems, networking, and IT security.
- Experience with hardware maintenance, network troubleshooting, and software deployment.
- Excellent problem-solving, interpersonal, and communication skills.
- Ability to manage multiple tasks and work effectively under Skills :
- Leadership experience in managing IT support teams or helpdesk operations.
- Familiarity with ticketing systems, remote support tools, and asset management solutions.
- Exposure to cloud platforms (e.g., Microsoft 365, Google Workspace, AWS, or Azure).
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