Sr Cloud Engineer

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

UKG is seeking a highly skilled and motivated Cloud Infrastructure Engineer to join our experienced team responsible for the critical function of OS patching. This role requires a strong hands-on approach and a deep understanding of OS patching methodologies and best practices. As a Cloud Infrastructure Engineer, you will be responsible for the administration and support of our Tanium infrastructure and environments within our 24x7 Cloud and Hosted Operations Center. You will play a key role in developing and deploying efficient solutions to optimize the performance and security of UKG's Cloud & Hosted environment. Responsibilities:

• OS Patching Management: o Deploy and manage OS patching solutions using tools like Tanium or equivalent. o Troubleshoot and resolve OS patching issues, conducting Root Cause Analysis (RCA) to prevent recurrence. o Maintain a consistently high success rate for OS patching, providing weekly trending reports and ensuring stable success percentiles. o Manage escalations related to the OS environment.
• Infrastructure Support: o Administer and support backup infrastructure. o Deploy, support, and test Disaster Recovery strategies across multiple data center replications. o Provide in-depth support for Windows Server environments. o Leverage strong knowledge of VMware for infrastructure management.
• Operational Excellence: o Review daily status reports and address any issues within the environments. o Implement processes to standardize IT practices, procedures, capacity planning, and risk mitigation. o Provide accurate monthly forecast planning. o Collaborate with Technical Operations and other teams to coordinate and resolve issues. o Fine-tune configurations through collaboration with various technical infrastructure teams.
• Security & Compliance: o Present security audits and manage security controls related to OS patching. Qualifications:
• Bachelor’s degree in Computer Science or a related field.
• Minimum of 4 years of experience in a medium to large IT environment.
• Excellent communication skills, both written and verbal.
• Experience working within a multi-location team environment.
• Proficient in deploying and managing OS patching tools like Tanium or equivalent.
• Strong troubleshooting skills with a focus on preventing recurring issues.
• Solid understanding of VMware virtualization technologies.
• Extensive knowledge of Windows Server operating systems and OS patching methodologies.
• Experience in deploying, supporting, and testing Disaster Recovery solutions.
• Ability to manage escalations and prioritize tasks effectively.
• Experience in presenting security audits and managing security controls.
• Proven ability to collaborate effectively with cross-functional teams. Where we’re going
  
  

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com