Ahmedabad, Gujarat, India
Information Technology
Full-Time
First Advantage
Overview
Position Summary
The Strategic Consulting Lead Data Analyst role will represent and promote Operations with key customers by providing focus and analytical rigor to support key customer relationships by leading customer-focused data analysis projects and providing customers with operational support in monitoring performance, resolving and escalating issues, and aligning expectations. The position will serve as the operations partner and voice for Customer Success leaders. This role will be consultative to key customers to understand their unique needs and lead data projects to improve performance. The insights and best practices from these projects will be leveraged across the organization.
Responsibilities
Internal Operational Projects – Work with Operational Resources, Data Reporting Teams, and Internal Process Owners/Experts to refine processes for key internal customers and improve key performance metrics.
Customer-Facing Analytics Projects – Utilize established and develop new methodologies and tools in customer-facing projects. Work directly with customers to analyze screening and onboarding data, measure performance, identify and present improvement opportunities, and monitor results. Work with FA operations teams internally as a conduit of feedback for customer needs and their impact on key performance metrics.
Customer Engagement and Presentation – Work with Customer Success and Sales to support, reinforce, and enrich key external customer relationships. Communicate and present operational metrics to both technical and non-technical customer audiences.
Insight Content Creation – Leverage data reporting tools such as Power BI as well as existing team resources, to develop reporting capabilities such as benchmarking, decisional analysis, and other common analyses. Generate new ideas for ways to create more insightful reporting for customers.
Required Skills & Qualifications
The Strategic Consulting Lead Data Analyst role will represent and promote Operations with key customers by providing focus and analytical rigor to support key customer relationships by leading customer-focused data analysis projects and providing customers with operational support in monitoring performance, resolving and escalating issues, and aligning expectations. The position will serve as the operations partner and voice for Customer Success leaders. This role will be consultative to key customers to understand their unique needs and lead data projects to improve performance. The insights and best practices from these projects will be leveraged across the organization.
Responsibilities
Internal Operational Projects – Work with Operational Resources, Data Reporting Teams, and Internal Process Owners/Experts to refine processes for key internal customers and improve key performance metrics.
Customer-Facing Analytics Projects – Utilize established and develop new methodologies and tools in customer-facing projects. Work directly with customers to analyze screening and onboarding data, measure performance, identify and present improvement opportunities, and monitor results. Work with FA operations teams internally as a conduit of feedback for customer needs and their impact on key performance metrics.
Customer Engagement and Presentation – Work with Customer Success and Sales to support, reinforce, and enrich key external customer relationships. Communicate and present operational metrics to both technical and non-technical customer audiences.
Insight Content Creation – Leverage data reporting tools such as Power BI as well as existing team resources, to develop reporting capabilities such as benchmarking, decisional analysis, and other common analyses. Generate new ideas for ways to create more insightful reporting for customers.
Required Skills & Qualifications
- Strong analytical skills with the ability to interpret data and make data-driven decisions. Ability to use Microsoft Excel to understand, organize, manipulate, and derive insights from large data sets is required.
- Ability to source data directly from process owners and process experts, even when this data is not easily available.
- Ability to think critically about data and identify disconnects, flaws, and inaccuracies.
- Ability to gracefully challenge people and processes when identifying a disconnect.
- Ability to research processes through both documentation and interpersonal discussion.
- Ability to think “outside in” and create insights that matter to the stakeholders driving the inquiry.
- Process mapping expertise, including the ability to identify pain points, even when not obvious to process owners or stakeholders.
- Ability to use PowerPoint to deliver valuable insights to customers created during data analysis.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
- Lean Six Sigma Black Belt preferred but not required.
- Education: Bachelor’s degree required; Business, Economics, Mathematics, Statistics, and Industrial/Organizational Psychology majors with significant coursework in mathematics or statistics all work well.
- Experience:
- This role within Operations requires a minimum of 5-10 years of relevant work experience in a role that requires critical thinking skills, data analysis, and direct customer engagement.
- Demonstrated ability to write and present complex concepts to non-technical audiences is critical to this role. Experience using PowerPoint to present refined, impactful analyses is required.
- Experience required in using Microsoft Excel to create detailed, original data analysis.
- Experience with SQL and Power BI or equivalent is preferred.
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