Technical Business Analyst

Overview

We are seeking a Technical Business Analyst with 2 years of experience in software integrations and plug-in development for SaaS products. The ideal candidate should be well-versed in gathering technical requirements and translating business needs into actionable solutions. Experience administering platforms like Freshworks, Zoho, Zendesk, or Shopify is highly desirable.

Key Responsibilities:

● Collaborate with clients, developers, and cross-functional teams to collect and validate integration requirements.

● Analyze and document use cases, API structures, and data flows for software plug-ins.
● Conduct discovery sessions and gap analysis for proposed integrations.
● Coordinate with internal teams and external stakeholders to ensure alignment.
● Assist in testing, UAT coordination, and go-live support.
● Maintain documentation of integration workflows and configurations.

Preferred Skills:

● Basic understanding of APIs, SaaS architecture, and admin configuration in CRMs or helpdesk platforms.
● Prior experience as admin or power user in Freshworks, Zoho, Zendesk, or Shopify.
● Strong communication, problem-solving, and stakeholder management skills.

If you're detail-oriented with a passion for tech-driven business solutions, apply now to join our growing team.

Job Type: Full-time

Pay: From ₹250,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Application Question(s):

• What is your Current CTC?
• What is your expected CTC?

Work Location: In person