Technical Support Engineer

Job Summary:

We are looking for a Technocrat with enriched inexperience in networks & Security configuration along with proven customer management skills. The incumbent will provide technical support to Algosec's customers by resolving their issues and ensuring products efficiency at all times. S/he will interact with Algosec's global teams on regular basis to resolve customers' issues/concerns related to offered products.

Roles & Responsibilities:

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.

• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.

• Introducing support methodologies, tools, and more.

• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery, and Product management.

Qualifications:

• At least 3 years of previous experience in a similar position in a software company

• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)

• Experience in Linux/UNIX environments.

• Experience in support of network security software products.

• Experience in SRE/DevOps – Major advantage.

• Excellent written and verbal communication skills in English.

• Willingness to work at irregular hours, to support our customers worldwide; we are a 24/7 Support operation.

• Independent, resourceful, problem-solver, result-oriented.

• Team player, pleasant, and with a high level of integrity.

• Operating well under pressure, multi-tasking.

• Excellent interpersonal and representational skills.

Competencies & Behavior:

• Good analytical and problem-solving skills
• Very independent, team player, pleasant to work with
• Ability to pay attention to detail and accurately follow procedures

Company Overview:

Algosec is a global product-based company that secures application Connectivity, ANYWHERE. Our platform enables the world’s most complex organizations to gain visibility, reduce risk, and process changes at zero-touch across the hybrid network. We have over 1,800 happy customers – some of the world’s largest and most complex organizations, including 20 Fortune 50 companies, who love and use our current products. Our team is highly engaged with a strong sense of belonging, reflected in our score of 4.7 on Glassdoor.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation, and performance. Furthermore, a diverse workforce and the maintenance of the atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision.