Technical Support Engineer

Company Overview

Rubik Infotech Pvt Ltd is a leading cybersecurity solutions provider based in Ahmedabad, Gujarat. With a strong dedication to protecting digital assets and ensuring business continuity, we empower businesses through advanced IT security services. Established in the Computer and Network Security industry, our goal is to define a secure digital future for organizations worldwide by utilizing cutting-edge technologies and promoting continuous improvement.

Job Overview

Rubik Infotech Pvt Ltd is seeking a dedicated Technical Support Engineer to join our team on a full-time basis at our Ahmedabad headquarters. As a mid-level professional, you will play a crucial role in providing technical support and maintaining the security infrastructure. This position focuses on ensuring exemplary customer support while effectively managing security tools and protocols.

Qualifications and Skills

• Proven experience with firewall installation and configuration to ensure smooth network security operations. (Mandatory skill)
• Strong troubleshooting skills to diagnose and resolve technical issues related to cybersecurity solutions. (Mandatory skill)
• Proficiency in endpoint security management, ensuring the protection and integrity of network endpoints. (Mandatory skill)
• Experience in NAS installation and configuration to support storage solutions and data management requirements.
• Ability to provide professional and timely customer support to address client queries and technical issues.
• Familiarity with ticketing tools to track, manage, and resolve support requests efficiently in a systematic manner.
• Skills in documentation to create and maintain detailed technical records for future reference and troubleshooting.
• Team coordination skills to work collaboratively with cross-functional teams in delivering comprehensive cybersecurity solutions.

Roles and Responsibilities

• Provide technical support and guidance to clients regarding cybersecurity products and services.
• Install, configure, and maintain firewall systems to ensure robust network security frameworks.
• Work closely with clients to troubleshoot and resolve technical issues related to security software and hardware.
• Conduct regular system audits and reviews to identify potential security vulnerabilities and implement solutions.
• Manage endpoint security tools to safeguard against unauthorized access and potential threats.
• Collaborate with development and IT teams to enhance security policies and protocols.
• Maintain accurate documentation of support activities and client interactions for seamless information flow.
• Assist in the evaluation and integration of new security technologies and tools to improve organizational defenses.