Technical Support Engineer

Overview

Freightcom offers small, medium, and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge.

Freightcom was founded in 2010 with a specific focus on the small parcel and low-volume LTL sectors. Since then, we have rapidly grown Freightcom into a world-class technology company offering innovative solutions with freight transportation services. Our unique blend of transportation expertise, market focus on the shipping and freight industries, and our superior technology platform have empowered us to continuously improve and innovate shipping solutions that are game-changing for customers.

Our goal is to leverage our industry and technical expertise to help businesses ship better, save money, improve their delivery customer experience, automate the time-consuming processes associated with order fulfilment and shipping and ultimately, help our client’s bottom line.

At Freightcom, we believe in making the work environment a better and more enjoyable place. That's why we’ve created a positive work culture where engaged professionals can grow and develop their skills.

As a member of the Freightcom Cloud and Information Services vertical you will work with your team to maintain the highest quality of service for Internal and External stakeholders of Freightcom. Using standard documentation and your knowledge you will be responsible for uptime of business-critical services. Using IT Service Management best practices, you will respond to incidents, service requests, manage/execute changes, and triage service queues.

As a member of the Freightcom Cloud and Infrastructure Services vertical you will work with your team maintaining highest quality of service for Internal and External stakeholders of Freightcom. Using standard documentations and your own knowledge you will be responsible for uptime of business-critical services. Using IT Service Management best practices, you will respond to incidents, service requests, manage/execute changes, and triage service queues.

Responsibilities may include:

• Troubleshooting technical issues.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.

Essential:

• Bachelor's degree in Computer Science, Information Systems or similar relevant degree
• Familiarity with Linux
• Hands on experience with MySQL
• Strong problem solving and communication skills
• Excellent customer service skills.
• Strong analytical and problem solving.
• Strong written, verbal, and interpersonal communication skills are essential for conversing with other technicians, clients, and managers.
• Ability to work in a strong team environment as well as independently.

Job Type: Full-time

Pay: From ₹300,000.00 per year

Shift:

• US shift

Work Days:

• Monday to Friday

Application Question(s):

• Are you ok to work as Independent Contractor and in EST time zone?

Experience:

• Java: 2 years (Required)
• overall IT: 1 year (Required)
• MySQL: 2 years (Required)

Work Location: Remote