Technical Support Engineer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What You'll Do

• Google SLA monitoring
• DMP Taxonomies, segment mapping/deletions
• Publisher reconciliation & Feed/Test Creation
• Inbound CS requests deal ID and creative approval
• Platform Quality Initiatives: Site and App review, Site mapping, Malware monitoring
• Partner pipeline maintenance
• Create and maintain internal troubleshooting documents for commonly reported issues.
  
  

What You Need To Succeed

• 3-6 Years of overall relevant work experience, comfortable with North America time zone
• TSE or TAM Support background, ad industry experience, eco system knowledge, data integrity and/or trafficking background
• Strong understanding of the Programmatic Display Advertising Ecosystem, Ad networks, rich media vendors, RTB/Programmatic media buying
• Excellent problem-solving skills and ability to navigate complicated situations in a professional manner
• Familiarity with Qubole, Postman, SQL, ciberduck but not necessary
• Efficiency in understanding sample bid requests and Bid responses from different SSP’s and aligning it with our internal DSP setup
• Good knowledge of Programmatic landscape along with Guaranteed, preferred buying and Private marketplace deals and difference in each of the setup and workflow
• Proven abilities to negotiate and coordinate deals with Publishers
• Experience working with tools like Postman, pulling bid responses and debugging ads
• Should have experience in setting up a publisher using ad servers DFP, OpenX etc.
• Good network of Publisher contacts and agencies to build pipelines for better inventory networks for potential/existing Advertisers
• Seamless knowledge of Publisher onboarding with Adobe standard benchmarks and criteria’s
• Strong analytical skills: Knowledge of PowerBI, Statistical analysis, etc. will be preferred
• Ability to explain complex concepts simply.
  
  

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.