Technical Support Engineer (Excellent Communication Skills) IRC288551

Overview

GlobalLogic is looking for a Technical User Support Analyst to provide voice-based technical support in a call center/help desk environment. The role involves supporting healthcare IT systems, mobile devices, and end users including sales representatives, healthcare providers, and patients.

Requirements

• 1+ years Technical Support Executives with excellent speaking skills in English
• Excellent communication & soft skills – customer service & empathy, clear communication, active listening, and conflict resolution.
• Operational & analytical expertise – problem solving, time management, organization, documentation, and adaptability.
• Experience & availability – 2+ years in international voice, chat, and email support (Call Center, End-User Support, Healthcare IT, Mobile
• Devices, Consumer Tech, ITSM/ServiceNow); ready for 24/7 rotational shifts.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in 24X& shifts (5 Working Days & 2 Week Offs)
• Immediate joiners are preferred
  
  
  

Job responsibilities

• Take inbound call center calls, make outbound calls requested by our customer. Respond to email generated tickets.
• Troubleshoot device enrollments and registration, app installation, software/firmware errors, hardware errors, and OS configuration.
• Triage and escalate support requests, infrastructure issues, and customer enhancement requests.
• Coordinate with multiple internal departments to resolve customer issues (Deployment, Marketing, Repair, Supply Chain, Engineering, etc.).
• Test software and hardware in development and production.
• Track every interaction with callers to ensure high accuracy of logging and documentation.
  
  
  

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.